🛒 Sales Questions
Curious about buying from us? Making your shopping experience simple and stress-free!
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Where can I purchase your gummies?
Our gummies are only sold on our official website as well as TikTok's official store to ensure quality and authenticity.
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Do you offer any discounts or promotions?
Yes! We regularly run special offers and seasonal promotions. Be sure to subscribe to our newsletter for early access to deals.
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Can I buy your products in bulk?
Absolutely! We offer bulk purchase options for both individuals and businesses. Please contact our support team for a custom quote.
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Is there a subscription option for your products?
Yes, we offer a flexible subscription plan with automatic deliveries and exclusive subscriber discounts. You can cancel or modify anytime.
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How do I use a promo code?
Simply enter your promo code during checkout in the ‘Discount Code’ box, and the discount will be automatically applied.
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Is there a first-time buyer discount?
Yes! New customers can enjoy a special welcome discount. Sign up for our newsletter to receive yours.
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Can I change the items in my order after placing it?
If your order hasn’t been processed, we’ll do our best to help you modify it. Contact customer service as soon as possible!
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Are your prices the same on all platforms?
Our best prices are always offered directly on our official website. Third-party pricing may vary.
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Do you offer bundles or combo packs?
Yes! We offer specially curated bundles at discounted rates for those looking to stock up or try multiple products.
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How can I stay updated on new products and sales?
Sign up for our newsletter and follow us on social media for updates on launches, promotions, and wellness tips.
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Can I order without creating an account?
Yes, guest checkout is available. However, creating an account allows you to track orders and access exclusive perks.
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Do you offer limited-edition products?
Write a clear and concise answer to guide your customYes! We occasionally launch limited-edition flavors or formulas — make sure to subscribe so you don’t miss out.
📦 Shipping Questions
Wondering when your gummies will arrive?
From shipping times to tracking your order, we’ve got everything you need to know about.
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Which countries do you ship to?
We currently only ship to the United States. Shipping to other countries is still in the works.
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How long does shipping usually take?
Orders are typically processed within 1-2 business days. U.S. orders arrive in 3-7 business days.
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Do you offer free shipping?
Yes! We are currently in the opening promotion phase, there is no minimum purchase amount limit, and all orders are shipped free of charge.
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How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your package every step of the way.
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What shipping carriers do you use?
We partner with trusted carriers like USPS, UPS, FedEx, and DHL to ensure safe and timely delivery.
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Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, we’ll gladly help update your shipping address. Please contact us as soon as possible!
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What should I do if my package is delayed?
If your order hasn’t arrived within the estimated delivery window, please reach out to our customer support team for assistance.
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My tracking number shows “Delivered,” but I haven’t received my package. What should I do?
Sometimes carriers mark packages as delivered prematurely. If your order hasn't arrived within 48 hours, please contact us for help.
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Can I ship my order to multiple addresses?
At this time, each order can only be shipped to one address. For multiple destinations, please place separate orders.
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What happens if my package is lost or damaged in transit?
If your package is lost or arrives damaged, contact us right away. We’ll resolve the issue with a replacement or refund.
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Do you ship during holidays?
Yes, we process orders during the holidays, but please expect potential delays due to carrier holiday schedules.
🍓 Product Questions
All about what goes inside our gummies!
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What makes your gummies different from other vitamins?
Our gummies are crafted with high-quality, science-backed ingredients, designed to support your health without compromising on taste or texture.
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Are your products vegan or vegetarian?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
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Do your gummies contain gelatin?
We use plant-based pectin in most of our formulas, making them gelatin-free and suitable for those avoiding animal products.
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Are your gummies gluten-free?
Yes, our gummies are gluten-free and crafted without artificial colors or synthetic preservatives.
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Do your gummies contain sugar?
Some of our gummies contain a small amount of natural sugars for taste, while others are sugar-free. Nutritional details can be found on each product label.
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Are your products non-GMO?
Yes! We’re committed to using non-GMO ingredients across all our formulas.
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Where are your products manufactured?
All of our gummies are proudly manufactured in GMP-certified facilities, ensuring strict quality and safety standards.
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Can children take your gummies?
We offer specially formulated gummies for kids. Adult formulas are not recommended for children unless directed by a healthcare professional.
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Do your products contain allergens like soy, dairy, or nuts?
Our products are free from common allergens like soy, dairy, and nuts, unless specifically stated on the packaging.
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How should I store the gummies?
Keep your gummies in a cool, dry place, away from direct sunlight and out of reach of children.
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Can I take multiple types of your gummies together?
Yes, many of our formulas are designed to complement each other, but we recommend checking the daily intake guidelines or consulting a healthcare provider.
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How long do your gummies stay fresh?
Every bottle comes with a clearly marked expiration date. For optimal taste and effectiveness, consume before that date.
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Do your gummies melt during shipping?
We take special care when shipping during warmer months, but if your gummies arrive soft, placing them in a cool, dry place should restore their texture.
💬 After-Sales Questions
We’re here for you, even after checkout.
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What should I do if I receive a damaged or defective product?
If your order arrives damaged or defective, please contact our customer support team within 7 days of delivery — we’ll be happy to send a replacement or offer a refund.
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Can I return an item if I’m not satisfied?
Yes! We offer a 30-day satisfaction guarantee. If you're not happy with your purchase, contact us for a hassle-free return or refund.
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How do I request a refund?
Simply email our support team with your order number and reason for return. Once approved, your refund will be processed back to your original payment method.
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How long does it take to receive my refund?
Refunds are typically processed within 3-7 business days after we receive and inspect your returned product.
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Can I exchange my product for a different one?
At this time, we only offer returns and refunds, not direct exchanges. You’re welcome to place a new order for your desired product.
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What if I accidentally ordered the wrong product?
If your order hasn’t shipped yet, we’ll do our best to update or cancel it. Contact customer service as soon as possible!
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Can I cancel my order after it’s been placed?
Orders can be canceled if they haven’t been processed for shipping yet. Reach out to our support team right away for assistance.
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How do I contact customer service?
You can reach us via email or through our website’s contact form. Our friendly support team is ready to help!
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Do you offer replacements for lost packages?
Yes! If your package is confirmed lost, we’ll be happy to send you a replacement at no additional charge.
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Do I have to pay for return shipping?
In cases of damaged, defective, or incorrect products, we cover return shipping. For other returns, shipping costs may apply.
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Is my satisfaction guaranteed?
Absolutely! Your health and happiness are our top priorities. If you’re not satisfied for any reason, contact us and we’ll make it right.
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How do I update my personal information or address?
If you created an account, you can update your shipping and billing information anytime by logging into your profile.
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What if I forgot to apply a discount code?
Unfortunately, we can’t apply discount codes retroactively once an order has been placed, so please be sure to enter it at checkout.